Shipping Policy

• We facilitate delivery of orders placed on the Shiv Bhandar Platform through independent contractors, i.e., delivery partners, on a principal-to-principal basis. For abundant clarity, the delivery partners are neither employees nor agents of Shiv Bhandar, and they are purely associated with Shiv Bhandar as independent service providers on a principal-to-principal basis and are not exclusively bound by Shiv Bhandar to provide delivery services at any given point. To clarify, there exists no principal–agent relationship between Shiv Bhandar and the delivery partner, and as such, Shiv Bhandar, in no case whatsoever, can be held liable for the act(s)/omission(s) of the delivery partner.

• We aim to deliver your orders within 1 hour of placing them, subject to factors such as order volume, product availability, and location. While we strive to fulfill this promise consistently, certain circumstances beyond our control may cause delays.

• You are expected to respect the dignity and diversity of delivery partners and also enable provision of a secure and fearless gig/platform work environment for the delivery partners including prevention and deterrence of harassment (including sexual harassment) towards delivery partners. We reserve the right to withhold your access to the Shiv Bhandar Platform and otherwise limit your access to the Shiv Bhandar Platform at our absolute discretion if you behave with a delivery partner in a manner which is discourteous, disrespectful, or abusive, or which otherwise may be deemed to be inappropriate or unlawful. You are expected to treat all delivery partners with courtesy and respect. The consequences of any such inappropriate action of yours, including claims made/compensation claimed by any delivery partner, shall be to your account entirely.

• Failed deliveries due to incorrect address or unavailability may result in cancellation or re-delivery charges.